Privacy Policy

Last updated:

Lokshen Delivery (“we”, “our”, “us”) operates the Lokshen Delivery mobile application and the website https://lokshendelivery.co.za. This Privacy Policy explains how we collect, use, protect, and share your information when you use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register or use our app:

• Name
• Phone number
• Email address
• Delivery address
• Profile photo (optional)

1.2 Device & App Data

We may automatically collect:

• Device information (model, OS version)
• App usage data
• Crash logs

1.3 Location Data

We collect your location (with permission) to:

• Show nearby restaurants
• Enable accurate delivery
• Improve user experience

You can disable location at any time from your device settings.

1.4 Payment Information

We do not store your card details. All payments are securely processed through third-party payment providers.

2. How We Use Your Information

We use your data to:

• Create and manage your account
• Process orders and deliveries
• Communicate with you (notifications, SMS, email)
• Improve our app and customer experience
• Provide customer support

3. Sharing of Information

Your information may be shared with:

• Delivery drivers – to deliver your order
• Restaurants – to fulfill your order
• Service providers – such as payment gateways, hosting services, SMS/email providers

We do not sell or rent your personal information.

4. Data Storage & Security

We use industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal data
• Edit or update your account
• Request deletion of your account and data
• Withdraw location permission

6. Data Deletion Request

You can request deletion of your personal data at:

https://lokshendelivery.co.za/app-delete-data.php

7. Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect data from children.

8. Third-Party Services

We may use the following third-party services, which have their own privacy policies:

• Google Maps API
• Google Analytics
• Firebase
• Payment gateways

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@lokshendelivery.co.za
Website: https://lokshendelivery.co.za